GENERAL FAQ’S

1. How do you determine my price?

Price is determined based on three factors:

  • The Product
  • Number of ink colors
  • Total quantity

Additional customization such as personalization or special requests may also affect the price.
TLB tip: Increasing the order quantity and/or decreasing the number of ink colors will help you maximize your savings.

DESIGNS YOU’LL LOVE

  • Logos, graphics, and fresh layouts for apparel and merch all customized by our talented design team

TOP QUALITY

  • High quality silkscreen and embroidery customization with a strict attention to detail – no screwups

REAL, LIVE PEOPLE

  • Knowledgeable team of apparel experts and a dedicated personal account manager every step of the way

2. What is the minimum order quantity?

Most of our screen printed and embroidery items are available in quantities as few as one but there are some custom items that require a minimum order.  Any items with minimum order restrictions will be marked on the product page.  Have a question about minimum quantity? Call us today!

3. Can you help me with my design?

We sure can! Our professional graphic designers are standing by to help you create the coolest gear for you and your friends. New design concepts and initial revisions are always free!  . Email or call us today and one of our dedicated customer service representatives will be able to help you.

4. Can I receive a sample before ordering?

Samples are available before production upon request but it will extend the time it takes us to finish your order. Samples are available for $25 + setup + shipping fees.

5. Can I order my design with different products, colors, or styles?

You can absolutely use your design with multiple products, colors, or styles. The best option would be to call one of our customer support representatives to discuss the specifics of your order and how it affects your price.

6. I placed my order, now what?

Your order will be carefully reviewed by our design team and customer service team to make sure that your design is perfect and ready to be sent to production.

All orders are thoroughly checked for any sort of error.

You will receive an email with a proof for your review before we process your actual order.

7. When will I receive my order?

Your order is always guaranteed to arrive on time based on your desired in-hand day. Please check your order confirmation or log-on to your account to see when your order is scheduled to ship. We’re also here to help if you want to call us.   Rush service is available upon request.

8. Can I pay with a check or purchase order?

Yes, a check or purchase order is an accepted form of payment for our wholesale customers.  Any orders from our “School or Team Store” must be paid using major credit card or PayPal.

9. What if I have a problem with my order?

If you have any questions or concerns about your order, please reach out to our customer service team via email or phone.

10. Where is TLB Located?

TLB is located in Westchester, NY where we print, sort and ship to thousands of great customers around the country.  All our activities are based in the community and we love working with our local and national partners.

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